Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Most orders are processed within 1–2 business days. Delivery times vary depending on your location and shipping method selected at checkout.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Visit our Shipping Policy page for current details and eligibility requirements.
Do you ship internationally?
Shipping availability varies by destination. Available shipping options will be displayed during checkout.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information.
What if my package is delayed or lost?
If your package is delayed or appears lost, please contact us and we'll work with the carrier to help resolve the issue.
Returns & Refunds
What is your return policy?
We want you to be satisfied with your purchase. Eligible items may be returned within the timeframe outlined in our Return Policy.
How do I start a return?
You can begin a return through our Return Portal or contact customer service for assistance.
When will I receive my refund?
Refunds are typically processed after returned items are received and inspected. Processing times may vary depending on your payment provider.
Can I exchange an item?
If you need a different size, style, or power, please contact us and we'll help determine the best solution.
Reading Glasses
How do I know what reading strength I need?
Reading glasses are available in various magnification strengths. If you're unsure, we recommend consulting your eye care professional or comparing the strength of readers you currently use.
Are your reading glasses prescription glasses?
No. Most products sold on our website are non-prescription reading glasses unless specifically stated otherwise.
Do you offer bifocal reading sunglasses?
Yes. We carry a variety of bifocal reading sunglasses that combine magnification with sun protection.
What is the difference between full magnification and bifocal lenses?
Full magnification lenses provide magnification across the entire lens. Bifocal lenses provide magnification only in the lower portion of the lens.
Clip-On Sunglasses
How do I determine the correct clip-on size?
Measure the width and height of one lens on your glasses and compare those measurements to the product dimensions listed on the product page.
Do clip-on sunglasses fit all glasses?
Clip-on sunglasses are designed to fit many frame styles, but not every frame. Please review the product measurements before ordering.
Are your clip-on sunglasses polarized?
Many of our clip-on sunglasses are polarized. Product specifications are listed on each product page.
Do you sell magnetic and flip-up clip-ons?
Yes. We offer magnetic clip-ons, flip-up clip-ons, and traditional clip-on sunglasses.
Products & Availability
Are your products in stock?
Inventory is updated regularly. If an item is available for purchase, it is generally in stock unless otherwise noted.
Will sold-out items be restocked?
Many popular products are restocked when available. Contact us if you're interested in a specific item.
Do product colors vary?
Colors may appear slightly different depending on monitor and device settings.
Payments & Security
What payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout.
Is your website secure?
Yes. Troy's Readers uses secure SSL encryption to protect customer information and transactions.
Is my personal information protected?
Yes. Customer information is handled in accordance with our Privacy Policy.
Customer Support
How can I contact Troy's Readers?
Phone: (909) 521-1507
Email: Troy@TroysReaders.com
What are your customer service hours?
We strive to respond to customer inquiries as quickly as possible during normal business hours.
Where is Troy's Readers located?
Troy's Readers is a family-owned online retailer serving customers throughout the United States since 2013.
Why shop with Troy's Readers?
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Family-owned business since 2013
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Thousands of satisfied customers
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Wide selection of reading glasses and eyewear accessories
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Competitive prices
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Fast shipping
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Friendly customer service
Still have questions? Contact us and we'll be happy to help.